Services
Field Services That Keep Your Infrastructure Running
Whatever the ticket a single break-fix call, a store refresh, or a multi-country rollout ApexTech dispatches the right certified engineer to the right site, backed by one accountable team and one SLA.
When hardware fails, every hour of downtime costs you. Our Smart Hands engineers arrive on-site to diagnose faults, swap parts, and restore service fast covering servers, switches, desktops, printers, and point-of-sale hardware.
Includes
- Rack & stack, cable patching, and equipment install/removal
- Device reboots, visual inspections, and remote-hands support
- Rapid diagnostics with photo-verified reporting on every ticket
A wireless network is only as good as the survey behind it. Our Ekahau-certified engineers conduct pre- and post-deployment surveys heat mapping, interference detection, and access point placement so your Wi-Fi performs under real-world load, not just on paper.
Includes
- Predictive and on-site AP-on-a-stick surveys
- Signal, coverage, and capacity heat mapping
- Interference detection and remediation recommendations
- Post-deployment validation surveys
Office moves, hardware refreshes, and decommissions are disruptive when they are not planned properly. Our IMAC teams handle the full lifecycle end-to-end, coordinating around your business hours so operations continue uninterrupted.
Includes
- New device installation and workstation setup
- Office and site relocations
- Hardware upgrades and asset replacement
- Secure decommissioning and disposal
Mission-critical environments need engineers who understand uptime, security, and compliance not just hardware. ApexTech data centre engineers are L2/L3-qualified specialists trained to work inside colocation and private facilities without disrupting live operations.
Includes
- Server, switch, and router installation
- Structured cabling and patching
- Hardware replacement and component-level diagnostics
- 24/7 smart-hands coverage with full sign-off documentation
From new site installations to live troubleshooting, our network engineers keep connectivity running across your estate on-site or remote, whenever an issue threatens business continuity.
Includes
- Network device installation and infrastructure upgrades
- Real-time on-site and remote troubleshooting
- Structured network cabling
On-site hardware installation and repair for desktops, laptops, servers, printers, and POS equipment. Our engineers diagnose faults, replace failed components, and configure replacement hardware so end users are back up and running with minimal disruption.
Includes
- Desktop, laptop, and server hardware installation
- Component-level repair and part replacement
- Printer, POS, and peripheral hardware support
Keep critical systems running beyond OEM warranty without paying OEM premiums. Our engineers handle component swaps, health checks, and diagnostics across legacy and hybrid environments, extending the useful life of your hardware investment an alternative to costly OEM support contracts on equipment that is still doing its job.
Includes
- Hard drive and component replacement
- Routine health checks and system diagnostics
- Support for legacy and end-of-warranty equipment
Not sure which service fits your ticket?
Let us scope the right service and SLA for your environment, from one-off site calls to multi-country rollouts.